Get walk-in medical services in Whitehorse

The Whitehorse Walk-In Clinic is a new health care facility. The clinic serves Yukon residents who do not have a primary care provider, like a doctor or nurse.

If you already have a primary care provider, the clinic will direct you back to them.

To manage patient traffic efficiently and to offer the best possible care experience, we encourage Yukoners to call 867-471-0035 to check wait times and book a same-day appointment. Walk-ins are welcome and will be accommodated based on the clinic's capacity.

The clinic helps people with non-urgent conditions. Our team includes:

• doctors;
• nurse practitioners;
• nurses;
• social workers; and
• office staff.

The clinic has:

• a place to sit and wait;
• a front desk;
• rooms for private appointments; and
• offices for the medical team.

Location

108 Jarvis St. Unit 103, Whitehorse, Yukon.

The entrance is on the corner of Jarvis Street and Second Avenue, in the Mah's Point building.

Hours of operation

Monday to Wednesday: 9 am to 12 pm and 1 pm to 5:30 pm.

Thursday and Friday: 9 am to 12 pm and 1 pm to 4 pm.

(closed on statutory holidays)

 

Phone lines are open for calls:

Monday to Wednesday: from 8:45 am to 5:30 pm.

Thursday and Friday: from 8:45 am to 4:30 pm.

Walk-in clinic services

We offer the following services:

• Sickness and small injuries:
  • infections;
  • rashes;
  • upset stomachs;
  • cuts;
  • burns; and
  • pulled muscles.
• Simple medical procedures:
  • pap smears;
  • wound care;
  • eye washes;
  • skin checks; and
  • stitch removal.
• Referrals: If you need extra tests or to see a specialist, the clinic may help you with this.
• Prescriptions: The clinic can write prescriptions for medicines. They cannot write prescriptions for strong painkillers.

Services not offered at the Whitehorse Walk-In Clinic

If you have questions, phone us or speak to your primary health care provider:

• Emergency services: Go to Whitehorse General Hospital Emergency Department or phone 911.

• Medical assessments: We do not provide driver’s medicals or other medical assessments such as for immigration or insurance forms.

• Specialist care: We may refer you to see a specialist, but they do not work at our clinic.
• Scanning and diagnostics: We do not do tests such as MRI or CT scans. If you need those, we'll refer you to Whitehorse General Hospital.
• Pregnancy and birth services: If you are pregnant, talk to your doctor or go to Whitehorse General Hospital. Pregnant Yukoners can also contact the Yukon Midwifery Program or Solstice Maternity for all maternity care.

Things to know before you visit the clinic

• If you have a family doctor or nurse, book an appointment at their clinic.
• You can go to a Whitehorse pharmacy for minor health problems such as:
  • Bladder infection
  • Bug bites
  • Cold sores
  • Eczema
  • Acid reflux
  • Hemorrhoids
  • Pink eye
  • Pinworms and threadworms
  • Shingles
  • Sinus congestion
  • Muscle strain or sprain
  • Thrush
  • Vaginal yeast infection
  • Emergency contraception
• Pharmacies in Whitehorse that can help with minor health problems include:
  • Shoppers Drug Mart 
  • Medicine chest on Lambert Street, Whitehorse - phone  867-668-7000 before coming.
  • Save-On-Foods pharmacy
  • Walmart pharmacy 
  • Superstore pharmacy

Are you eligible?

The walk-in clinic offers primary health care to Yukoners covered by the Yukon Health Care Insurance Plan. The clinic serves patients with Canadian health care coverage and a provincial or territorial health card.

To have insurance under the Yukon Health Care Insurance Plan, you must:

• Be a Canadian citizen or have the necessary immigration status.
• Make the Yukon your permanent home.
• Be present in the Yukon for the majority of the year. If you're absent for more than six months, you must have a waiver from Insured Health Services.

New residents

If you're new to the Yukon, once you've been a resident for 3 months you're eligible for insured health services.

Get more information or sign up for the Yukon Health Care Insurance Plan.

Uninsured patients

The walk-in clinic can only check injuries for Workers' Compensation Board claims. 

Eligible Yukoners can sign up for the Yukon Health Care Insurance Plan.